Terms of Service

Overview

Welcome to Pure Leather Jacket.

Throughout these Terms of Service, the terms “we,” “us,” “our,” and “Pure Leather Jacket” refer to Pure Leather Jacket. We operate the website pureleatherjacket.co.uk and provide products, information, features, tools, and related services through our online store (collectively, the “Services”).

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

By visiting our website, browsing our products, creating an account, placing an order, or otherwise using our Services, you agree to be bound by these Terms of Service together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies displayed on our website.

If you do not agree with these Terms, you should not use our website or Services.

Nothing in these Terms is intended to limit or exclude any statutory rights available to you under applicable consumer law.

1. Eligibility and Use of Our Website

By using our website, you confirm that you are legally capable of entering into a binding contract in your jurisdiction.

If you allow a minor to use our website or Services, you are responsible for supervising their use where permitted by applicable law.

You must not use our website or products:

• For any unlawful purpose

• To violate any applicable laws or regulations

• To infringe the intellectual property rights of another person

• To transmit viruses, malware, or other harmful code

• To attempt to gain unauthorised access to our systems

• To interfere with the security or operation of our website

• To engage in fraudulent or abusive activity

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

2. Account Information

Certain features of our website may allow or require you to create an account.

You are responsible for:

• Providing accurate and up-to-date information

• Maintaining the confidentiality of your login details

• Keeping your account information secure

• Informing us if you believe your account has been accessed without authorisation

You are responsible for activity conducted through your account unless otherwise required by applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, sizes, materials, colours, specifications, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your screen, device settings, lighting, photography, and natural variations in materials such as leather.

Because leather is a natural material, individual products may have minor variations in grain, texture, shade, markings, and finish. These natural characteristics are not necessarily defects.

Measurements and sizing information are provided as guidance. Customers are encouraged to review the relevant size chart before ordering.

If you are unsure about sizing or product specifications, please contact us before placing your order.

4. Custom-Made and Personalised Products

Certain products may be made to order, customised, personalised, altered, or produced according to measurements or specifications provided by the customer.

You are responsible for ensuring that all measurements, customisation instructions, colours, designs, names, text, and other specifications supplied to us are correct.

Once production of a custom-made or personalised item has started, changes or cancellations may not be possible.

Custom-made and personalised goods may also be excluded from certain change-of-mind cancellation or return rights where permitted by applicable law.

This does not affect your legal rights where an item is faulty, damaged, incorrect, or not as described.

5. Orders

When you submit an order through our website, you are making an offer to purchase the selected products.

Receiving an automated order confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable

• Pricing or product information contains an obvious error

• Payment cannot be authorised

• Fraudulent or suspicious activity is detected

• Delivery cannot reasonably be completed to the supplied address

• An order breaches purchase restrictions or applicable law

If we cancel an order after payment has been received, we will provide an appropriate refund.

Please check your order details carefully before completing your purchase.

6. Prices

Product prices are displayed on our website in the currency shown at checkout.

Prices may change without notice. Any price change will not normally affect an order that has already been accepted.

Where applicable, shipping charges, taxes, duties, customs fees, or other charges will either be displayed during checkout or handled according to our Shipping Policy.

If an obvious pricing error occurs, we reserve the right to cancel the affected order and refund any amount already paid.

7. Discounts and Promotional Offers

From time to time, we may offer:

• Discount codes

• Promotional prices

• Seasonal sales

• Newsletter discounts

• Limited-time offers

Promotions may have separate terms, eligibility requirements, expiry dates, or product exclusions.

Unless expressly stated otherwise, promotional codes cannot be exchanged for cash and may not be combined with other offers.

We may withdraw or modify promotional offers where permitted by law.

Purchasing an item at a discounted or sale price does not remove any statutory consumer rights that apply to the purchase.

8. Payments

Payment methods available to you will be displayed during checkout.

By submitting payment information, you confirm that:

• The information provided is accurate

• You are authorised to use the selected payment method

• You authorise the applicable payment provider to charge the amount shown at checkout

Payments may be processed by Shopify and/or independent third-party payment providers.

We do not control the processing times or security procedures of independent payment providers.

9. Shipping and Delivery

Shipping destinations, estimated delivery times, charges, and other delivery information are explained in our Shipping Policy.

Delivery dates and times are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Customs inspections

• Severe weather

• Public holidays

• Transportation disruption

• Incorrect delivery information

• International customs or import procedures

For consumers, responsibility for the goods and risk of accidental loss or damage will pass in accordance with applicable consumer law.

Nothing in these Terms is intended to transfer risk to a consumer earlier than permitted by law.

10. Customs, Duties and Import Charges

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

Where these charges are not included during checkout, the customer may be responsible for paying them.

Customs rules vary between countries. Customers are encouraged to check applicable import requirements before ordering.

We are not responsible for delays caused by customs authorities.

11. Returns, Exchanges and Refunds

Returns, exchanges, cancellations, and refunds are handled according to our Return and Refund Policy.

Our standard policy provides eligible customers with a 30-day return period, subject to the conditions and exclusions stated in that policy.

Custom-made or personalised items may have different return conditions.

Nothing in our Refund Policy or these Terms affects statutory rights available for faulty, damaged, incorrect, or misdescribed goods.

12. Order Cancellations

If you wish to cancel or change an order, please contact us as soon as possible.

We will make reasonable efforts to assist, but cancellation or amendment may not be possible once:

• An order has been dispatched

• Production of a made-to-order item has started

• Customisation or alteration work has begun

UK consumers may have additional statutory cancellation rights for eligible online purchases, subject to applicable exceptions including certain personalised or made-to-specification products.

13. Accuracy of Information

We aim to keep information on our website accurate and current.

Occasionally, information may contain:

• Typographical errors

• Incorrect prices

• Incorrect descriptions

• Availability errors

• Shipping inaccuracies

• Other omissions

We reserve the right to correct such errors and update information where reasonably necessary.

We will not use this provision to remove or reduce consumer rights provided by law.

14. Intellectual Property

Unless otherwise stated, the website's original content, layout, graphics, branding, text, and other materials belonging to Pure Leather Jacket are protected by applicable intellectual property laws.

You may use our website for personal, non-commercial shopping purposes.

You must not, without appropriate permission:

• Reproduce substantial portions of our website

• Republish our original content

• Exploit our website content commercially

• Copy our branding or original graphics

• Attempt to misrepresent yourself as Pure Leather Jacket

Third-party names, trademarks, logos, characters, films, brands, and other intellectual property appearing in product names or descriptions remain the property of their respective owners.

References to third-party intellectual property are used for product identification and description where applicable and do not, by themselves, imply sponsorship, partnership, or endorsement unless expressly stated.

15. Reviews and User Content

If you submit a review, photograph, comment, testimonial, suggestion, or other content to us, you confirm that:

• You have the right to submit the content

• The content is truthful to the best of your knowledge

• It does not violate another person's rights

• It does not contain unlawful, abusive, defamatory, or malicious material

Where permitted, you grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce, and use submitted content for purposes related to our website, products, marketing, and Services.

We reserve the right to moderate or remove unlawful, fraudulent, spam, abusive, or otherwise inappropriate content.

16. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, social platforms, shipping providers, or other services.

Third-party websites and services operate independently from us.

We are not responsible for their content, availability, privacy practices, or terms.

You should review the applicable policies of third-party services before using them.

17. Shopify

Our online store is hosted by Shopify.

Shopify provides the technology that enables us to operate our online store and may process certain information as necessary to provide its services.

Your use of our store may therefore also involve Shopify's applicable privacy and platform practices.

For further details about how personal information is handled, please review our Privacy Policy.

18. Privacy

Your privacy is important to us.

Our collection and use of personal information are governed by our Privacy Policy.

By using our Services, you acknowledge that information may be processed by Shopify, payment providers, delivery companies, and other service providers where necessary to operate our store and fulfil orders.

19. Prohibited Activities

You may not use our website to:

• Commit or facilitate fraud

• Submit false information

• Infringe intellectual property rights

• Harass or harm another person

• Distribute malware or harmful software

• Scrape or harvest information unlawfully

• Circumvent security measures

• Interfere with website functionality

• Make unauthorised commercial use of our Services

• Engage in any activity prohibited by applicable law

We may take reasonable action against activity that threatens our website, customers, or business.

20. Availability of the Website

We aim to keep our website accessible and operational but cannot guarantee uninterrupted availability.

The website may occasionally be unavailable due to:

• Maintenance

• Technical problems

• Hosting issues

• Security updates

• Third-party service failures

• Events outside our reasonable control

We may modify, suspend, or discontinue website features where reasonably necessary.

21. Disclaimer

We make reasonable efforts to provide accurate information and properly described products.

Except where prohibited by law, we do not guarantee that our website will always be uninterrupted, completely error-free, or free from every technical issue.

Nothing in these Terms excludes warranties, guarantees, remedies, or rights that cannot legally be excluded under applicable consumer law.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms is intended to exclude liability for matters that cannot lawfully be excluded or to restrict statutory consumer rights.

To the extent permitted by law, we will not be responsible for indirect or unforeseeable losses arising from your use of our website or Services.

If you are purchasing as a consumer, we are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill, subject to applicable law.

We are not responsible for business losses where products are purchased solely for personal consumer use.

23. Events Outside Our Control

We will not be responsible for delays or failure to perform obligations where caused by events outside our reasonable control.

Such events may include severe weather, natural disasters, strikes, transport disruption, telecommunications failures, government actions, customs delays, supply-chain disruption, or other extraordinary circumstances.

Your statutory consumer rights remain unaffected.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful misuse of our website, violation of these Terms, or infringement of another person's rights.

This provision does not apply where doing so would unlawfully restrict your rights as a consumer.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

26. Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

27. Entire Agreement

These Terms, together with our policies and any terms specifically agreed in connection with your order, form the agreement governing your use of our Services.

Where mandatory consumer law provides additional rights, those rights will continue to apply.

28. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to our business and transactions, subject to any mandatory consumer protection laws that apply to you.

If you are a consumer in the United Kingdom, nothing in these Terms prevents you from relying on mandatory rights or protections available under UK consumer law.

Any provision of these Terms that conflicts with a mandatory legal right will apply only to the extent permitted by law.

29. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our Services

• Our business practices

• Applicable laws

• Technology

• Payment or delivery arrangements

The latest version will be published on this page.

Changes will apply from the effective date stated or, where no date is stated, from the date they are published, subject to applicable law.

30. Contact Information

If you have any questions about these Terms of Service, please contact us:

Pure Leather Jacket

Website: pureleatherjacket.co.uk
Email: support@pureleatherjacket.co.uk
WhatsApp: +44 7877 189477

Please note that our return/workshop address may be different from our general contact address. Customers requesting a return should contact us first and follow the instructions provided in our Return and Refund Policy.